Draft — last generated August 2026
This policy describes how Waypoint Urgent Care ("Waypoint," "we," "us") collects, uses, and protects information you provide through this website, including when you request a visit, use the AI Symptom Check, or submit a provider referral. It does not cover how we use protected health information (PHI) collected as part of your medical care — that's addressed in our HIPAA Notice of Privacy Practices.
When you use this site, we may collect information you provide directly, such as your name, phone number, email, address, and a description of your symptoms or reason for your visit. If you use the AI Symptom Check, your responses during that conversation are recorded so our care team can review them.
We use the information you provide to respond to visit requests, confirm appointments, coordinate care, and improve our services. We do not sell your personal information.
We share information with Waypoint care providers and staff involved in your visit, and with service providers who help us operate the site (for example, our website and form-hosting provider). We may also disclose information if required by law.
You can contact us at any time to ask what information we have about you, or to request corrections.
Questions about this policy can be sent to hello@waypointuc.com or by calling (480) 999-0054.